Peaceful Acres Lavender Farm, LLC does not collect, store, sell, or share personal data from website visitors as part of our normal operations. We do not run internal customer profiling, behavioral tracking, or advertising-based data collection.
That said, some information may be processed automatically by third parties that help the website function (such as your browser, your internet service provider, our website host, or embedded tools). We describe those limited cases below.
If you voluntarily contact us (for example, by email, phone, social media message, or a contact form if one exists), you may provide information such as your name, email address, phone number, mailing address, or message content.
How we use it: Only to respond to you and provide the service you requested (e.g., answering a question, helping with an order, scheduling an event).
How long we keep it: Only as long as needed for customer service, business records, or legal/tax requirements.
We do not sell this information.
If you purchase products online, payments are processed by a payment processor and/or e-commerce platform (for example, a checkout provider). Payment details (like credit card numbers) are handled by the processor, not stored by Peaceful Acres.
Depending on your checkout method, the processor may collect and store:
name, billing/shipping address
email/phone
payment confirmation details
fraud-prevention signals
We receive only what’s necessary to fulfill your order (such as your name, shipping address, and order contents).
Even when a site owner does not actively collect data, most web hosting providers and network services automatically generate basic server logs for security and performance. These may include:
IP address
device/browser type
pages visited and timestamps
referring/exit pages
error logs
Peaceful Acres does not use these logs to identify you personally, and we do not use them for advertising or profiling. These logs are typically maintained by the hosting provider for security, diagnostics, and abuse prevention.
We do not intentionally use cookies for advertising or cross-site tracking.
However:
Essential cookies may be set by your browser or by the platform that runs the website to make the site work properly.
If our site contains embedded content (for example, maps, videos, social media posts), those third-party services may set cookies or collect usage data.
You can control cookies in your browser settings.
Our website may include links to third-party websites or embedded features (such as Google Maps, YouTube videos, or social media). When you interact with those services, their own privacy policies apply. We are not responsible for third-party privacy practices.
We do not sell or rent personal information.
We may share limited information only:
with service providers needed to operate the website or fulfill orders (e.g., web host, payment processor, shipping carriers), and only as necessary; and/or
when required by law, legal process, or to protect our rights and safety.
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
We take reasonable steps to protect any information we may receive (like emails or order fulfillment details). No method of transmission or storage is 100% secure, but we work to reduce risk and limit data exposure.
Depending on your location, you may have rights to request access to, correction of, or deletion of personal information you provided. You can contact us to make a request. We will respond as required by applicable law.
We may update this policy from time to time. The “Effective Date” above will reflect the latest version.
We accept returns within 30 days of purchase for eligible items, provided the items meet the conditions below.
To be eligible for a return:
Item must be unused and in original condition
Item must be returned in original packaging (when applicable)
You must provide proof of purchase (order confirmation, receipt, or transaction record)
For health and safety and product integrity, the following are typically non-returnable:
opened or used body-care items (e.g., lotions, soaps, essential oil products, skincare)
perishable goods
custom or personalized items
final sale/clearance items
gift cards
(If you want, you can remove or edit this list to match exactly what you sell.)
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with:
your order number (or receipt)
a description of the issue
photos (if applicable)
We will work with you to provide a replacement, store credit, or refund as appropriate.
Once your return is received and inspected:
Approved refunds will be issued to the original payment method (or as store credit, if agreed).
Refund timing depends on your bank/payment provider.
Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item or defective/damaged item).
Original shipping fees (if any) may be non-refundable unless required by law.
To start a return, contact us using the contact information on our website and include:
your name
order number or receipt
item(s) you want to return
reason for return
We will provide return instructions.
For privacy questions or return requests, please contact Peaceful Acres Lavender Farm, LLC using the contact details listed on our website.
